Shipping policy

DELIVERY INFORMATION

 

- Worldwide shipping. Unless some remote areas and conflicted countries that might have freight disruptions.

- Free Tracked Worldwide Delivery.

- Fast Dispatch, less than 1 working day.

- Easy to track orders  and email confirmations.

- Express Service available at checkout.

- Delivery times range depending on service selected at checkout.

 

- For EU & UK customers: Customs, duties or import taxes are to be paid upon delivery.

- For USA customers: There’s currently a duty-free threshold with no import duties or taxes of $800 and you may be able to order from us without incurring any import taxes. 

- For International orders: Customs fees and import tariffs may be incurred upon delivery depending on your country’s tax regulations. 

•     We dispatch all orders within one working day worldwide and in most cases same-day.

•     Depending on the delivery type chosen at checkout, your order will be dispatched with the selected currier.

•     Please provide your telephone number at checkout. We will use your number and/or email to complete the courier shipping label. If there's any problem upon delivery of your order, the courier driver may attempt to contact you via telephone or email and ask you for further delivery instructions.

•     Kindly note that delivery times are estimates and not guaranteed, and can vary depending on your location, festivities, bank holidays around delivery location, weather, etc.

•      We reserve the right to change the delivery type, method or company used to ensure that a better service can be provided at our discretion. This includes but is not limited to upgrading you to a faster service (in this case for free), or even changing from one courier to another.

•    Pre-ordered and out-of-stock items will be dispatched in a first come, first served basis as soon as they become available. Waiting time can vary and is not guaranteed so we thank you for your patience and understanding.

•     Shipping fees are non-refundable.

•     Kindly note that it is the customer's responsibility to provide us with the right delivery address. Delivery addresses can be changed only before dispatch. When an order isn't accepted by the customer upon delivery (or there's no one to accept it on your behalf) or it is returned to us undelivered, we reserve the right to ship it back to you for an additional small shipping fee, or ultimately to issue you with a partial refund of your order minus our original shipping costs.

•    In the unlikely event that your order is missing items, the packaging has been tampered with, or simply damaged in transit, please take photos right away and contact us immediately. If any items are missing or damaged in transit we will require you to give us at least 30 days from the day you contacted us to investigate and either send you a replacement or issue you with a partial refund for the damaged or missing items, failure to provide compelling evidence of theft or damages may result on your claim being denied.